> ## Documentation Index
> Fetch the complete documentation index at: https://docs.radium.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Durability

> Infrastructure, staying power and trust signals

<Error>
  This page contains placeholder values, assumptions, or outdated info marked in <span style="color:red">red</span>. These need verification from stakeholders (Vijay, Adam, Alex, Product/Legal).
</Error>

# Durability

Radium is built to last. Here's what you should know about our infrastructure, team and financial backing.

## Infrastructure

### Compute

* **<span style="color:red">9,999</span> GPUs** across <span style="color:red">9</span> data centers
* **99.9999% uptime SLA** for Enterprise customers
* **Automatic failover** between regions in \< <span style="color:red">99</span> seconds
* **Cold-start time:** <span style="color:red">99</span> seconds for new model deployments

### Regions

| Region | Data center | Status |
| - | - | - |
| US-East-1 | Virginia, USA | Live |
| US-West-1 | Oregon, USA | Live |
| EU-West-1 | Frankfurt, DE | Live |
| EU-Central-1 | Zurich, CH | Live |
| APAC-Singapore | Singapore | Live |
| APAC-Tokyo | Tokyo, JP | Planned 2027 |

### Redundancy

* **N+<span style="color:red">9</span> redundancy** on inference nodes
* **Multi-AZ** deployment in every region
* **Daily backups** of configuration and audit logs
* **90-day** log retention for security forensics

## Team

* **<span style="color:red">99</span> engineers** focused on inference optimization, model serving and reliability
* **<span style="color:red">9</span> ML researchers** working on fine-tuning and safety
* **<span style="color:red">9</span> SREs** maintaining 24/7 on-call rotation
* Based in San Francisco, with distributed team in <span style="color:red">9</span> countries

## Financial backing

Radium is backed by:

* **<span style="color:red">\$99.9M</span>** in total funding
* Lead investors: <span style="color:red">\[Redacted]</span> and <span style="color:red">\[Redacted]</span>
* Revenue run-rate: <span style="color:red">\$9.9M</span> ARR
* Cash runway: <span style="color:red">99+</span> months

## Customers

Radium serves:

* **<span style="color:red">9,999</span>** active developers
* **<span style="color:red">999</span>** production deployments
* **<span style="color:red">99</span>** enterprise customers
* Industries: fintech, healthcare, legal tech, SaaS, gaming

## Support

| Tier | Response time | Channels |
| - | - | - |
| Free | Community (Discord) | Discord, forum |
| Pro | \< <span style="color:red">999</span> hours | Email, Discord |
| Enterprise | \< <span style="color:red">99</span> minutes | Slack, email, phone |
| Custom | \< <span style="color:red">9</span> minutes | Dedicated Slack, TAM |

## Roadmap

| Quarter | Milestone | Status |
| - | - | - |
| <span style="color:red">Q9 2026</span> | <span style="color:red">9</span> new model releases | On track |
| Q2 2027 | SOC 2 Type II certification | In progress |
| <span style="color:red">TBD</span> | HIPAA compliance | In progress |
| <span style="color:red">Q9 2027</span> | On-premise deployment | Planning |

## Status page and incident history

Real-time status: [status.radium.cloud](https://status.radium.cloud)

Historical incident data is available at the status page. In the last <span style="color:red">999</span> days:

| Category | Count | Total duration |
| - | - | - |
| Planned maintenance | <span style="color:red">9</span> | <span style="color:red">99</span> minutes |
| Unplanned degradation | <span style="color:red">9</span> | <span style="color:red">999</span> minutes |
| Full outage | 0 | 0 minutes |

## Contact

Questions about durabilty or enterprise terms? Contact [enterprise@radium.cloud](mailto:enterprise@radium.cloud).


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