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Data handling

Radium’s data handling policy is designed to protect your data and give you control over retention.

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What we log

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What we do NOT log

  • Raw API keys (only hashed)
  • Credit card numbers (handled by Stripe)
  • SSH keys, database passwords or other secrets in prompts

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Training data policy

Customer prompts and completions are not used to train Radium models unless you explicitly opt in via a separate data-sharing agreement. If you want to contribute data for model improvement, contact data@radium.cloud.

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Zero-retention tier

Enterprise customers can request a zero-retention tier where prompts and responses are not persisted. Only minimal metadata (token counts, timestamps) is retained for billing purposes. Contact enterprise@radium.cloud to enable.

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Encryption

  • In transit: TLS 1.3
  • At rest: AES-256-GCM
  • Key management: HashiCorp Vault with HSM backing

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Compliance

Radium is working toward the following certifications:

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Requesting your data

Export all data associated with your account:
Response is a signed S3 URL valid for a limited time; download promptly.

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Deleting your data

Delete all account data, including prompts and responses:
  1. Go to Settings → Privacy → Delete Account Data
  2. Confirm the deletion
  3. Data is purged within a short window; for immediate deletion, contact privacy@radium.cloud